Privacy notice.

What we collect

• Forms: when you request a training proposal, a brochure, a Financial Clinic check-in, a newsletter subscription, an event registration or send a message, we collect what you type in. That is usually your name, email and phone number, and sometimes your organisation, role, team size and the details you choose to share.
• Financial Clinic answers: your income range, main goal and money worries. You decide how much to share, and you never need to give exact figures.
• Tool results: if you ask us to email you the results of a calculator or game, we keep those results with your email.
• Orders: your name, email, phone number, what you bought and the payment reference.
• Basic technical data: the page a form was sent from and, where present, campaign tags in the link you followed, so we know which pages are helpful.

Payments

Payments for planners and paid events are processed by Paystack. You enter your M-Pesa or card details on Paystack’s secure checkout, not on Fnsoko. We never see or store your card number or M-Pesa PIN. Paystack shares a payment reference and confirmation with us so we can release your download or ticket.

How we use your information

• To reply to your enquiry, prepare a proposal or set up your Financial Clinic check-in.
• To deliver what you bought or registered for.
• To send the Fnsoko letter, if you subscribed. Every email has a way to unsubscribe.
• To understand which pages, tools and events are useful, so we can improve them.

We do not sell your information, and we do not share it with employers, banks, fund managers or advertisers.

Money Skills sign-up and marketing emails

When you ask for the free Fnsoko Money Planner or the Fnsoko AI money coach, we collect your first name and email, and, if you choose to give them, your last name, WhatsApp number and which describes you best (student, employed, self-employed or founder, or other). We also note which form you used and the campaign link that brought you, if any.

• To send what you asked for. We email you the planner link and install steps. You get them whether or not you tick the marketing box.
• Marketing only with your yes. The box is unticked to start with. If you tick it, we may email you money tips, new resources and event invites. We keep a record of your choice, the exact wording you agreed to, when and on which form.
• Leave any time. Every email has an unsubscribe link, or email hello@fnsoko.com. Unsubscribing takes you off our marketing list straight away.
• WhatsApp. We only use your number for Fnsoko updates on WhatsApp if you ticked the marketing box, and you can ask us to stop at any time.

Your planner copy lives in your own Google account, and anything you set up for the AI coach runs in your own Claude or ChatGPT account. Fnsoko does not see your planner or your conversations.

Who else handles it

We use trusted service providers to run the site: hosting (Vercel), a secure database and file storage, Brevo for our contact list and emails, and Paystack for payments. They only process your information to provide their service to us.

Some of these providers store data outside Kenya (for example Brevo in the European Union). We only use providers that protect personal data to a standard at least as strong as the Kenya Data Protection Act, 2019, under contracts that require them to keep it secure.

Corporate trainings

When an employer books a training, we do not report individual staff details back to the employer. Anything a staff member shares in a one-to-one Financial Clinic session stays between them and Fnsoko.

Cookies

The public site does not use advertising cookies. A small, essential cookie keeps the Fnsoko team signed in to the admin dashboard. The contact page shows a Google Maps embed, and Google may set its own cookies when that map loads. If we add analytics in future, we will update this notice.

How long we keep it

We keep enquiries and Clinic answers for as long as they are useful for the conversation and a reasonable time after, and order records for as long as the law requires for accounting. Sign-up contacts stay on our list until you unsubscribe or ask us to delete them; we keep a short record of an unsubscribe so we never email you marketing again by mistake. You can ask us to delete your information at any time.

Your rights

You can ask to see the information we hold about you, correct it, or have it deleted, and you can unsubscribe from emails at any time. Email hello@fnsoko.com and we will respond within a reasonable time. If you are unhappy with how we handle your data, you can also contact the Office of the Data Protection Commissioner.

Contact

Fnsoko, Hackhouse Africa, 124 Manyani East Road, Westlands, Nairobi. Email hello@fnsoko.com. See also our terms of use.

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